Refund policy


Returning or Exchanging an item

Au Vodka Ltd ("Au Vodka") will accept returns for any unused items within 14 days of receiving them. If returning items, the items must be returned to Au Vodka in its original packaging and unopened. Customers should retain evidence of the items having been sent to Au Vodka. No refund will be made if the items are not received by Au Vodka and no such evidence of Au Vodka receiving the items is available.  

Gift Cards ordered are non-refundable. 

A subscription is an exchange only item and cannot be refunded. Unless you have completed your 3 month minimum contract term.

If you would like to return or exchange an item, please visit

Cancelling an order

If you would like to cancel your order then please contact us, if however your order has already been dispatched you will need to return the order to us.